By accessing this website or ordering any goods via the www.casagorge.co.uk website, you the customer (hereafter referred to in the following ways :(the) customer/s, (the) client/s, you, yourself), agree to these terms and conditions
without exception.
If you do not agree to them, you may not use this website and should leave it immediately and not purchase any items from this on-line store.
It is understood that hereafter www.casagorge.co.uk may be referred to in the following ways: The company, we, us, our, ourselves.
Conditions of Use
Online Shopping:
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
Before you place an order you should read the following:
Acceptance of your order, Delivery Information and Returns Policy.
These pages form part of these terms and conditions and contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you
confirm that you are the person referred to in the Billing details.
Visitors under the age of 16 should not register with this website or submit any information to us.
Acceptance of your Order:
Shortly after you have placed an order with us by pressing the ‘Add to Basket’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from www.casagorge.co.uk. Order acceptance and the completion of the contract between you and www.casagorge.co.uk will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
Non-acceptance of an order may be a result of one of the following: The product you ordered being out of stock - see Product Availability; Our inability to obtain authorisation for your payment; The identification of a pricing or product
description error; Failure to meet the eligibility to order criteria set out in the Terms and Conditions.
Internet orders will be confirmed by email. Should you not receive confirmation within 7 business days, please contact our emergency line on 01952 883848 or email us at sales@casagorge.co.uk
Order Cancellation:
If you wish to cancel your order please contact Casa Gorge by using our contact form and also return your acknowledgement email to us stating your intention to cancel the order.
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order.
Please note that you’re right to return goods do not apply to certain products. Further details are set out in our Returns Policy.
Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order and your original postage and packing charge will be reimbursed in full.
Payment
Methods: We accept payment by American Express, Visa, MasterCard, Switch and Solo using the Paypal Checkout system. Please note that we do not accept credit or debit card payments via post or telephone. Please note that we do not accept cash or gift vouchers as payment online. Please do not be tempted to send cash via the postal system. It is understood that we will not be held responsible for any losses that may occur in connection with your attempting to use this method of payment.
Delivery Information:
We endeavour to despatch most goods within 7 working days of receipt of a cleared payment unless a minimum order period has been specified, however on rare occasions it may be necessary to allow up to 28 days for delivery of products you have purchased on the www.casagorge.co.uk website.
All orders will be delivered to a single UK address (includes: Northern Ireland, Channel Islands, Isle of Man and the Scottish Isles).
Please note that individual items may be dispatched separately.
Returns Policy:
We hope that you will be totally satisfied with any purchase made with www.casagorge.co.uk
You may return most new, unopened items (where seals exist on packaging etc) within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
We will not accept returns of items that have had the swing tags removed where present. If the item / goods have had the swing tag removed then we will not accept the return of the item / goods.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, the following items may not be returned: personalised goods / goods made to a customer's specifications.
The goods must be returned to us in the same condition as supplied to you. All original packing and labelling must be included with the returned item. Where your order is returned to us within 7 working days of your delivery, or you
notify us in writing or by email of your wish to cancel your order within this period. This is with the exception of multiple items that have been ordered for comparison reasons. The items will be refunded with the exception of postage and a 15% handling fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or Paypal to process our refund request (5 to 10 business days).
Returns Instructions By Post:
If you need to return an item, please contact us via telephone 01952 883848 or email sales@casagorge.co.uk Please package the merchandise to prevent damage, all items must be sealed in plastic before parceling to avoid water damage in transit) enclosing the tear-off return slip that was in the original package. Please be sure to include your name, address and telephone number and send the merchandise using registered post or other secure and insured method of delivery, retaining the receipt until you have received credit for your return.
Please make sure that you ask for the goods to be insured up to the level of the original inclusive price as www.casagorge.co.uk will not be held responsible for any goods that are lost by your chosen postal service.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
You must return the goods, together with their packaging, in the same condition as supplied to you.
If you have any further questions about our returns policy please contact us: sales@casagorge.co.uk
Returns Address:
Our address is specified on the form provided with your goods. If no return address is present in the box of the original delivered item then please return it to our main office address:
Casa Gorge, 75 High Street, Broseley, Shropshire, TF12 5EX
without exception.
If you do not agree to them, you may not use this website and should leave it immediately and not purchase any items from this on-line store.
It is understood that hereafter www.casagorge.co.uk may be referred to in the following ways: The company, we, us, our, ourselves.
Conditions of Use
Online Shopping:
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
Before you place an order you should read the following:
Acceptance of your order, Delivery Information and Returns Policy.
These pages form part of these terms and conditions and contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you
confirm that you are the person referred to in the Billing details.
Visitors under the age of 16 should not register with this website or submit any information to us.
Acceptance of your Order:
Shortly after you have placed an order with us by pressing the ‘Add to Basket’ an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from www.casagorge.co.uk. Order acceptance and the completion of the contract between you and www.casagorge.co.uk will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
Non-acceptance of an order may be a result of one of the following: The product you ordered being out of stock - see Product Availability; Our inability to obtain authorisation for your payment; The identification of a pricing or product
description error; Failure to meet the eligibility to order criteria set out in the Terms and Conditions.
Internet orders will be confirmed by email. Should you not receive confirmation within 7 business days, please contact our emergency line on 01952 883848 or email us at sales@casagorge.co.uk
Order Cancellation:
If you wish to cancel your order please contact Casa Gorge by using our contact form and also return your acknowledgement email to us stating your intention to cancel the order.
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order.
Please note that you’re right to return goods do not apply to certain products. Further details are set out in our Returns Policy.
Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order and your original postage and packing charge will be reimbursed in full.
Payment
Methods: We accept payment by American Express, Visa, MasterCard, Switch and Solo using the Paypal Checkout system. Please note that we do not accept credit or debit card payments via post or telephone. Please note that we do not accept cash or gift vouchers as payment online. Please do not be tempted to send cash via the postal system. It is understood that we will not be held responsible for any losses that may occur in connection with your attempting to use this method of payment.
Delivery Information:
We endeavour to despatch most goods within 7 working days of receipt of a cleared payment unless a minimum order period has been specified, however on rare occasions it may be necessary to allow up to 28 days for delivery of products you have purchased on the www.casagorge.co.uk website.
All orders will be delivered to a single UK address (includes: Northern Ireland, Channel Islands, Isle of Man and the Scottish Isles).
Please note that individual items may be dispatched separately.
Returns Policy:
We hope that you will be totally satisfied with any purchase made with www.casagorge.co.uk
You may return most new, unopened items (where seals exist on packaging etc) within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
We will not accept returns of items that have had the swing tags removed where present. If the item / goods have had the swing tag removed then we will not accept the return of the item / goods.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, the following items may not be returned: personalised goods / goods made to a customer's specifications.
The goods must be returned to us in the same condition as supplied to you. All original packing and labelling must be included with the returned item. Where your order is returned to us within 7 working days of your delivery, or you
notify us in writing or by email of your wish to cancel your order within this period. This is with the exception of multiple items that have been ordered for comparison reasons. The items will be refunded with the exception of postage and a 15% handling fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or Paypal to process our refund request (5 to 10 business days).
Returns Instructions By Post:
If you need to return an item, please contact us via telephone 01952 883848 or email sales@casagorge.co.uk Please package the merchandise to prevent damage, all items must be sealed in plastic before parceling to avoid water damage in transit) enclosing the tear-off return slip that was in the original package. Please be sure to include your name, address and telephone number and send the merchandise using registered post or other secure and insured method of delivery, retaining the receipt until you have received credit for your return.
Please make sure that you ask for the goods to be insured up to the level of the original inclusive price as www.casagorge.co.uk will not be held responsible for any goods that are lost by your chosen postal service.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
You must return the goods, together with their packaging, in the same condition as supplied to you.
If you have any further questions about our returns policy please contact us: sales@casagorge.co.uk
Returns Address:
Our address is specified on the form provided with your goods. If no return address is present in the box of the original delivered item then please return it to our main office address:
Casa Gorge, 75 High Street, Broseley, Shropshire, TF12 5EX
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